退換貨說明 Returns & Exchanges
客製化飾品適用 7 天鑑賞期無條件退換貨嗎？ Can I Return Custom Jewellery Under the 7-Day Trial Period?
本品牌紋印飾品系列皆為專屬客製化訂製商品，依據「通訊交易解除權合理例外情事適用準則」，客製化商品不適用 7 天鑑賞期（無條件退貨）之規定。由於每件商品皆依照顧客提供的紋印進行製作，完成訂訂後無法以一般商品之方式進行退換貨。
Our Imprint Jewellery Collection is exclusively personalized and made to order. Custom products are exempt from the 7-day unconditional return policy. Each piece is created based on the imprint provided and cannot be returned or exchanged like standard products.
下單後可以取消訂單與申請退款嗎？ Can I Cancel My Order & Request a Refund?
原則上不接受因個人因素提出之取消訂單或退款申請。若訂單已寄出 Keepsake KIT 拾印匣™或已進入製作程序，恕無法取消或退款。若遇特殊情況經設計師評估同意取消，將扣除已付款項 10% 作為行政與交易手續費。
Orders generally cannot be canceled or refunded for customer-related reasons. Once the Keepsake KIT™ has been shipped or production has begun, cancellations and refunds are not accepted. In exceptional cases approved by our designer, a 10% administrative fee will be deducted.
下單後想要調整訂購尺寸或規格怎麼辦？ Can I Change the Size or Specifications After Ordering?
若完成壓印後欲調整尺寸或規格，請務必於進入製作前聯繫客服。調整為較高規格需補足差額；調整為較低規格可辦理差額退款。若已進入製作程序，恕無法再進行任何規格調整。
Size or specification changes must be requested before production begins and confirmed by customer service. Upgrades require payment of the price difference, while downgrades may be eligible for a difference refund. Once production has begun, no changes can be made.
採印模具寄回有時間限制嗎？（訂單效期說明） Is There a Time Limit for Returning the Imprint Mold?
每筆訂單自完成付款日起 150 天內皆屬於正常訂製流程範圍，您可於此期間完成壓印並寄回模具。若超過 150 天未寄回，訂單將視為逾期；重新啟動流程需酌收每件商品金額 10% 之重啟費用，實際是否可重啟須經客服評估。
Each order is valid for 150 days from the date of payment. Orders requiring reactivation after 150 days will incur a 10% reactivation fee per item and are subject to customer service confirmation.
手作痕跡、螢幕色差或些微尺寸誤差算瑕疵嗎？ Are Handmade Marks, Color Differences, or Size Variations Considered Defects?
本品牌商品皆為手工製作，成品可能存在細微手作痕跡、個體差異或自然紋理，此屬手工訂製之正常現象。此外，因螢幕設定產生的微小色差及人工測量的些微尺寸誤差均不列入瑕疵範圍，請以實品為準。
Minor variations, handmade marks, natural textures, slight color differences from screen settings, and reasonable measurement variations are normal characteristics of handmade products and are not considered defects.
如果收到商品發現有瑕疵或製作錯誤該如何處理？ What If the Item Arrives Defective or Incorrect?
請於收到商品後 7 天內聯繫客服，並提供：姓名、訂單編號、聯絡電話及清晰的照片/影片。經確認屬於商品本身瑕疵或製作問題者，我們將協助處理。因人為拉扯、碰撞、配戴洗澡/泡湯、接觸化學品或自行修改造成之損壞，恕不列入免費處理範圍。
Please contact customer service within 7 days of receipt with your Name, Order Number, Phone Number, and clear photos/videos. Confirmed defects or errors will be handled accordingly. Damage caused by improper wear or handling is not covered under free repair or return.
因天候延誤配送，或是個人因素拒收包裹可以退款嗎？ Can I Request a Refund for Delivery Delays or Refused Packages?
若因天候或不可抗力因素導致配送延誤，恕無法提供退款。若因個人因素拒收包裹（含 Keepsake KIT 拾印匣™ 及成品），已支付款項及郵資均不退還；若因而產生退回或二次寄送等額外物流費用，須由顧客自行負擔。
Delays caused by force majeure or weather are not eligible for refunds. Orders refused or returned due to customer-related reasons are non-refundable, and any additional reshipment costs will be borne by the customer.
客製化紋印飾品的整體服務流程為何？ What Is the Overall Customization Service Process?
專屬服務流程為：顧客下單 → 收到採印組（Keepsake KIT 拾印匣™）→ 居家採集 → 寄回模具 → 設計師製作 → 收到飾品成品與原始模具。如有特殊個案，工作室將依實際訂單內容與製作進度進行評估。
Our process: Place order → Receive Keepsake KIT™ → Take imprint at home → Return mold → Designer production → Receive finished jewellery & original mold. Special cases will be evaluated individually.